1. Introduction

 

Welcome to AUSCA Dental Inc. We are committed to protecting your personal information and complying with British Columbia’s Personal Information Protection Act (PIPA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (http://auscadental.com/) or receive services from us.

 

2. Information We Collect

 

2.1. Directly from You:

We collect personal information that you provide when you contact us, schedule appointments, or use features on our website. This may include your name, contact information, health history, insurance details, and communication preferences.

 

2.2. Automatically:

When you use our website, we automatically collect technical data such as your IP address, browser type, device information, and browsing patterns.

 

3. How We Use Your Information

 

Your information is used to:

 

• Schedule and confirm appointments.

• Provide dental care and related services.

• Communicate with you via phone and email about your care or inquiries.

• Process payments and insurance claims.

• Improve our website and services.

• Send appointment reminders or updates (with your consent).

• Send newsletters or promotional content (only with express consent).

 

 

4. Sharing of Information

 

We do not sell your personal information. We may disclose your information to trusted third parties in the following cases:

 

• To assist in delivering dental services (e.g., dental labs, specialists).

• For billing and payment processing.

• When legally required to comply with federal or provincial regulations.

• With your consent, for referrals or coordination of care.

 

 

5. Personal Health Information

 

We treat your health information with the utmost confidentiality. Disclosure is limited to what is necessary for your care, billing, or legal compliance, in accordance with PIPA and the BC Health Information Act, where applicable.

 

6. Cookies and Website Technologies

 

We use cookies and similar technologies to analyze website performance and enhance your experience. By using our website, you consent to the use of these technologies. You can disable cookies through your browser settings.

 

7. Your Rights

 

You have the right to:

 

• Access the personal information we hold about you.

• Request corrections to inaccurate or outdated information.

• Withdraw consent to certain uses of your information (subject to legal or contractual restrictions).

• Lodge a complaint with our Privacy Officer if you believe your information has been mishandled.

 

 

To exercise any of these rights, please contact us at: reception@auscadental.com or call [your clinic’s phone number].

 

8. Security Measures

 

We use reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

 

9. Third-Party Websites

 

Our website may link to third-party sites. We are not responsible for the privacy practices or content of these websites.

 

10. Policy Updates

 

This Privacy Policy may be updated from time to time. The most current version will always be available on our website with the updated revision date.

 

11. Contact Us

 

If you have questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact our Privacy Officer:

 

Email: reception@auscadental.com

Phone: 250-419-8484

Mailing Address: [Insert your clinic’s address]

 

Last Updated: April 29, 2025